GRIDSZ Service & Incidents
Handle maintenance and service interruptions with our smart system that can bundle related incidents.
The Service module is incident management software for fiber networks.
It bundles related tickets, routes to your NOC and tracks every SLA in real time.
The most efficient way to manage incidents
Incident management software for fiber networks
The Service module lets you handle every part of a fiber network service interruption and communicate directly with your customers, all on the Gridsz Platform. As part of the Gridsz fiber network management software, it is built for the realities of a physical glasvezel network, not a generic IT helpdesk bent to fit.
It does more than track tickets. When several reports come in from the same area of your fiber network, the module recognises they belong together, bundles them into one incident and closes all related tickets at once when the issue is resolved. You can manage a single fault or a large scale outage, run proactive fiber network monitoring and schedule technicians, all in one place.
Extended service functionality
Turn fiber incidents into insight
With the Service module you manage maintenance and repairs across your fiber network and handle disruptions quickly, while keeping everyone informed in real time. Assigning a reported incident to an available fiber technician takes a single click, and before and after photos of the connection upload straight into the incident file as proof of the work.
But resolving faults quickly is only half the value. Every incident is coded and stored in one place, so the Service module turns your fiber network ticket history into a source of analysis. Incident type codes let you see which areas, components or causes generate the most work, so you can act on the pattern and take preventative action instead of firefighting the same problem again and again.
Why customers choose Gridsz
All our powerfull modules
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Let’s make your network management easier!
Jean Pierre van Tiggelen