GRIDSZ Service & Incidents
The most efficient way to manage incidents
The Service module lets you handle every aspect of network service interruptions and communicate directly with your customers, all on the Gridsz Platform.
This smart system doesn’t just track incident reports. It can also bundle reports from the same area and close all related tickets simultaneously once the issue is resolved. Manage single incidents or large-scale issues, perform proactive monitoring, and schedule service technicians all within this one single software system.
Extended service functionality
With the Service module, you can manage maintenance and repairs to your network and handle disruptions and incidents quickly and efficiently, all while keeping everyone informed in real time.
Assigning reported incidents to available technicians is simple and photo evidence of before and after situations can be uploaded directly into incident files. Incident type codes let you analyze reported incidents so that you can take preventative measures for recurring issues.
Why customers choose Gridsz
All our powerfull modules
Build
Availability overview
Address management
Order fulfilment
Service & incidents
Contractor workflows
Info warehouse
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Let’s make your network management easier!
