Handle maintenance and service interruptions with this smart system that can bundle related incidents.
THE MOST EFFICIENT WAY TO MANAGE INCIDENTS
The Service module lets you handle every aspect of network service interruptions and communicate directly with your customers, all on the Gridsz Platform.
This smart system doesn’t just track incident reports. It can also bundle reports from the same area and close all related tickets simultaneously once the issue is resolved. Manage single incidents or large-scale issues, perform proactive monitoring, and schedule service technicians all within this one single software system.
EXTENDED SERVICE FUNCTIONALITY
With the Service module, you can manage maintenance and repairs to your network and handle disruptions and incidents quickly and efficiently, all while keeping everyone informed in real time.
Assigning reported incidents to available technicians is simple and photo evidence of before and after situations can be uploaded directly into incident files. Incident type codes let you analyze reported incidents so that you can take preventative measures for recurring issues.
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WANT TO SEE WHAT THE GRIDSZ PLATFORM CAN DO
for your telco network?
Request a demo and find out more about how the Gridsz Platform works, what each module does, and how they fit together seamlessly to bring you an end-to-end solution for your entire telco network management operations. Our engineers can also show you how every software module can be configured to meet your own specific telco network needs.