GRIDSZ.SERVICE

Handle maintenance and service interruptions with this smart system that can bundle related incidents.

Manage your entire service process and reduce costs with everything in one place
Incident notification & bundling of multiple related tickets
Incident type codes for reporting & analysis
SLAs for tickets and tasks
Automated NOC routing

THE MOST EFFICIENT WAY TO MANAGE INCIDENTS

The Service module lets you handle every aspect of network service interruptions and communicate directly with your customers, all on the Gridsz Platform.

This smart system doesn’t just track incident reports. It can also bundle reports from the same area and close all related tickets simultaneously once the issue is resolved. Manage single incidents or large-scale issues, perform proactive monitoring, and schedule service technicians all within this one single software system.

EXTENDED SERVICE FUNCTIONALITY

With the Service module, you can manage maintenance and repairs to your network and handle disruptions and incidents quickly and efficiently, all while keeping everyone informed in real time.

Assigning reported incidents to available technicians is simple and photo evidence of before and after situations can be uploaded directly into incident files. Incident type codes let you analyze reported incidents so that you can take preventative measures for recurring issues.

what our customers say

Customer satisfaction and true trusting partnerships are important to us. We have been fortunate to have some of our most valued customers work with us on providing the kind of input that has helped us create an exceptional platform for managing physical telco networks. These partnerships allow us to create an excellent solution that is well on its way to becoming the market standard. But you don’t have to take our word for it. Here are some of the things that our customers have to say about working with us:

Bart Van Der Pol

Open dutch fiber

As a passive network operator Gridsz will enable us to more apply steer our business.

Jop Van Veen

Bam Telecom

Cost and time savings by working more efficiently. Especially for the mechanics, working with one platform is easier.

WANT TO SEE WHAT THE GRIDSZ PLATFORM CAN DO
for your telco network?

Request a demo and find out more about how the Gridsz Platform works, what each module does, and how they fit together seamlessly to bring you an end-to-end solution for your entire telco network management operations. Our engineers can also show you how every software module can be configured to meet your own specific telco network needs.