The challenges of connection order fulfillment
There’s nothing more frustrating than a naturally complex process that is riddled with miscommunications, confused information, and a lack of overview. Managing fiber optic network connection orders is precisely that kind of complex process.
Fortunately, the right software tool can help network owners to eliminate a significant portion of that inefficiency by automating the process, centralizing information, and streamlining communication between every stakeholder in the chain.
Challenge: Untangling convoluted order communication
Without an efficient system, many network owners are caught in an order fulfillment process that is overly complicated and time-consuming because of multiple systems that aren’t easily coordinated and communications taking place in all sorts or different ways.
Order information and assorted data files get continuously passed around through various channels, and the risk of errors and miscommunications grows with each one. For example, an installation audit might be shared by email first, then someone types data in an excel spreadsheet, after which information goes back and forth via text or (attempted) phone calls. After the fourth or fifth iteration, no one knows exactly what the correct order status is.
The solution?
The Gridsz FULFILLMENT module was designed specifically to streamline the entire order process, and to make it so much easier and more efficient for network owners to manage their telco fiber!
FULFILLMENT centralizes all the information you need about the status of an order, even allowing direct communication through attached comments. Every order detail is available all in one place. Every member of the team, and everyone in the chain, has real-time access to precisely the information that is relevant to them and necessary for getting their job done. Access is possible through the built-in user interface, or you can connect it via API to multiple other systems, including those of your contractors and service providers. Either way, everyone always has the same information, and it is always up to date. Automatically.
Having everything available in a single system means no more email chains, no more manually updated spreadsheets, and no more playing phone tag to get the latest status.
Challenge: Stop wasting time on invalid connection orders
For many of the fiber network owners we talk to, one of the most frustrating time-wasters is receiving invalid orders. It happens all too often that an order is received for a connection that is not available for one reason or another. In fact, sometimes the connection is not even a part of their own network and belongs to a completely different network. If there is no reliable overview and no way to validate an order right from the start, a lot of time and resources can be wasted in proceeding with the fulfillment only to find out that the order isn’t valid.
The solution?
Saving telco fiber network owners time and money wherever possible is our core business at Gridsz, so of course our software can automatically take care of this particularly troublesome and expensive issue!
Our FULFILLMENT module automates the initial checks and validations at the start of the ticket process to ensure that invalid orders are not accepted. Whenever you receive a connection request from a service provider, FULFILLMENT automatically checks whether the address is known in your network, or whether it was already activated by another provider, for example. The system can even tell you whether an FTU placement or other connection completion task needs to happen. All long before you waste any of your precious resources.
