Did you know that there’s an easy way to automate and simplify even the most complex telco network service processes? The Gridsz Service module goes beyond simple service tasks to help you handle extended maintenance and incident response workflows more efficiently. The Service module makes it easier and more cost-effective to manage and deliver maintenance and repairs to the network and to handle incidents quickly, all while keeping everyone informed.
Not only does it simplify your workflows, but it also allows you to quickly generate an impact analysis and automate the communication of progress and status updates directly with customers, contractors, and anyone else who is involved whenever there are network disruptions. It doesn’t matter if the issue is a simple service incident or a large-scale issue. Service provides fully automated ticket workflows and task lists for any size or type of network service. The system can even assist with proactive network monitoring and notifying customers of disruptions and planned maintenance.
Never forget a task
The Service module can be fully configured to allow individual SLAs to be defined for tickets and tasks, to automate NOC routing, to send incident notifications, and to automatically bundle tickets for simultaneous handling and closing. The customizable codes for open, hold and closed tickets provide an easy visual status update at a glance. The system can even be set up to save you time with automated and dynamic email scanning and response.
Individual tasks or entire tickets can easily be assigned from the platform. Then, as tasks are reported done, the status of each service ticket is continuously and automatically updated in real time.
Analysis for prevention
Service also allows you to add fully customizable incident type codes to every ticket for more effective reporting and analysis. The high level of detail available in the resolution of incident tickets and the storage capabilities for detailed damage claim files are also an enormous benefit for analyzing what happened and resolving issues with third parties when necessary.
Technicians in the field can upload photos of the situation before and after repairs and enter a variety of completion codes that are useful for analyzing the frequency and cause of service disruptions. When you know the problems that occur most frequently, it’s much easier to determine whether they are preventable and find ways to mitigate their impact in the future.
Gridsz modules
At Gridsz, our goal is to make life easier for network owners and their operators, service providers and contractors. Maximum automation for optimal control of the network service ticket process is one of the ways we do that. We can simplify, automate and standardize every service task, all while keeping things fully configurable to your specific protocols and SLAs. Contact us when you’re ready to make your network resource management easier and your operational (ROI better! : GRIDSZ Service & Incidents – GRIDSZ Platform)